FAQs
Everything You Need to Know
Have a question about our products, quotes, or services? We’ve answered some of the most common questions below. If you can’t find what you’re looking for, feel free to contact our friendly team.
General
We supply a wide range of residential and commercial air conditioning systems, spare parts, controllers, and accessories from leading manufacturers including Fujitsu, Daikin, and LG.
We primarily supply air conditioning equipment and spare parts. If installation services are available in your area, our team can discuss suitable options during your enquiry.
Yes. Simply browse our products and click the Request a Quote button. Submit your details and our team will prepare a customised quotation based on your requirements.
Yes. All quotations provided through our website are completely free and come with no obligation to purchase.
Yes. We supply air conditioning solutions suitable for homes, apartments, offices, retail stores, warehouses and commercial buildings.
Products
Choosing the correct capacity depends on room size, insulation, ceiling height, window placement and several other factors. Contact us with your room details and we’ll help you choose the right system.
Yes. We supply a variety of genuine air conditioning spare parts and accessories for selected brands and models.
Yes. We only supply genuine products sourced through authorised distributors and trusted manufacturers.
Yes. Products supplied by Air Conditioning Trade are covered by the applicable manufacturer’s warranty. Warranty periods vary depending on the product and manufacturer.
Orders & Quotes
Most quote requests are responded to within one business day. More complex commercial enquiries may require additional time.
Yes. You can include multiple products in your quote request, and our team will prepare a customised quotation covering all requested items.
Some products may display indicative pricing, while others require a customised quotation. Final pricing will be confirmed by our sales team.
Yes. Simply contact us as soon as possible and we’ll update your enquiry if it has not yet been processed.
Delivery
We provide fast delivery throughout metro areas, ensuring you receive your products promptly.
Delivery times vary depending on product availability and destination. Estimated delivery times will be provided when your order or quotation is confirmed.
Support & Website
You can contact us through our Contact page, submit a Request for Quote, or call our team during business hours.
Yes. We take reasonable steps to protect your personal information. Please refer to our Privacy Policy for more details.
If a product is not listed on our website, please contact us. We may still be able to source it through our supplier network.
Still Have a Question?
Can’t find the answer you’re looking for? Our friendly team is ready to help with product enquiries, technical questions, spare parts, or customised air conditioning solutions.
Whether you need assistance selecting the right system or would like a personalised quote, simply get in touch and we’ll be happy to assist.